| Publisher | AT&T | ||
|---|---|---|---|
| Format | Date added | 06 Jan 2006 | |
| Topics | Network Design, VoIP - IP Telephony, Voice - Data Integration | ||
| Downloads | 7 | ||
Operating a contact center on a single, converged IP-based platform makes economic sense, and offers all new possibilities for integrating web, voice, data, and in-person communications channels into the contact center strategy. The hard question is, exactly when and how should the center be transitioned from a voice-based legacy network to a converged IP infrastructure? Find answers in this informative white paper.
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