| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 05 Jan 2006 |
| Topics | VoIP - IP Telephony, Customer Support Services | ||
| Downloads | 10 | ||
Honolulu Board of Water Supply wanted to replace its legacy phone system to streamline and unify communications for the entire organization, as well as improve its customer service center. Cisco Silver Certified Partner Envision Networked Solutions designed and deployed a solution using Cisco CallManager, Cisco IPCC Express, and Cisco Unity with unified messaging. New features, such as retrieving voice-mail messages from Outlook, directory lookup, and teleconferencing, have helped employees increase their productivity at the Honolulu Board of Water Supply. In addition, the added functionality of the call center helps the water company provide top-tier customer service, by alerting customers of possible outages in service and providing up-to-the-minute information on repairs.
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