| Publisher | SAP | ||
|---|---|---|---|
| Format | Date added | 05 Jan 2006 | |
| Topics | Customer Support Services | ||
| Downloads | 25 | ||
A subsidiary of Petronas of Malaysia, Engen boasts the largest market share (27%) in South Africa's petroleum industry and has interests in more than 20 African countries. The company used mySAP Customer Relationship Management (mySAP CRM) to achieve its vision of continuously improving customer satisfaction. The benefits Engen has realized from the SAP solution include improved availability-to-promise (ATP) capabilities, increased customer satisfaction, intelligent data tracking, and reduced operational costs.
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