| Publisher | SAP | ||
|---|---|---|---|
| Format | Date added | 05 Jan 2006 | |
| Topics | Customer Support Services | ||
| Downloads | 235 | ||
One of every three businesses in Israel is insured by Clal Insurance Company. With annual revenue of 7 billion Israeli new shekels (US$1.6 billion), the company provides many insurance and financial products for its customers and has been lauded for excellence by Dun & Bradstreet. But Clal's customer service processes needed improvement. For Clal Insurance, providing excellent customer service is a top priority. To take it to an even higher level, management needed a total view of customers. The company chose the mySAP Customer Relationship Management solution for a unified, comprehensive view of customer data; improved efficiency; and enhanced customer service.
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