| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 316.7KB PDF | Date added | 19 Sep 2005 |
| Topics | Database Management, Service Level Management, ITIL | ||
| Downloads | 522 | ||
Often, integration of applications simply means passing key data from one database into another to ensure the correct information is available to the management process. This exchange creates issues related to duplication and ownership of data. Typically, the solution has been to consolidate this data together into a single database, shared by all relevant service applications, as dictated by a particular process. This is the idea behind a configuration management database (CMDB). This paper discusses the function, benefits, and importance of a CMDB and why it has become the cornerstone of IT service support.
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