TOTALadmin offers a business model of professional management, consulting services and products that incorporates an automated IT assessment model. One of the first areas TOTALadmin chose to automate through workflow was that of Information Technology. The knowledge regarding completing an assessment and producing a report based on the information gathered was the responsibility of a few highly trained individuals. This created not only a limiting factor on the expansion of the business, but a risk factor if this intellectual property was lost for any reason. TOTALadmin selected Captaris Workflow as the workflow tool to implement its IT methodology and CORE Partners Inc. (CORE) for the development of the solution.
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