| Publisher | International Network Services | ||
|---|---|---|---|
| Format | Date added | 11 Sep 2009 | |
| Topics | Services, Help Desk | ||
| Downloads | 54 | ||
American Family Insurance, a $9 billion Fortune-500 powerhouse, has been meeting the insurance needs of customers for nearly 70 years. American Family Insurance needed to transform its decentralized, informal help desk into a world-class support organization. American Family selected Predictive Systems (now a wholly owned subsidiary of International Network Services) to manage the implementation of the support center. Once American Family created the single point of contact, the project team moved on to systematically implement the rest of the recommended architecture.
Did you find this white paper useful?
27 out of 50 users found this white paper useful
Related white papers
Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition
The number of Project Managers getting certified is growing every year, and certification helps Project Managers differentiate themselves from their co-workers or other job applicants. Certification also provides credibility for...
IBM Web Seminar: Dynamic Process Change to Optimize Cost and Agility.
Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM® Smart SOATM approach can help you...
Computacenter Case Study: AstraZeneca
When Zeneca Group PLC of the UK combined forces with Astra AB of Sweden to form AstraZeneca, one of the company's first priorities was to standardise IT infrastructure at its...
Discovery Design & Management Services Case Study: NCR Wells Fargo ATM
The objective was to develop a solution to reduce the height of an ATM by 85.0 mm (3¼ inches minimum). A new product release was considered to be too tall...
WinA&D 5.0: System Models, Time Simulation & Dynamic Charts
Excel Software started shipping WinA&D 5.0, an engineering tool for system analysis, requirements management, software models, code generation, reengineering and scriptable project reports. The new release adds system models, simulation...
Customer Video: Siemens
Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.
International Network Services Case Study: Bear Stearns
Founded in 1923, Bear, Stearns & Co. Inc. is a leading worldwide investment banking, securities trading and brokerage firm. Bear Stearns needed a partner that had experience in large scale...
