| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 206.8KB PDF | Date added | 01 Jul 2005 |
| Topics | ITIL, Service Level Management | ||
| Downloads | 754 | ||
To get rising service management costs under control, outsourcers and MSPs need a set of integrated, out-of-the-box, multi-customer IT service management (ITSM) applications, architected with functionality and scalability for their unique business and technical needs. BMC Software is the only vendor to provide such a solution - BMC Remedy for IT Service Providers. This paper describes the need for comprehensive service management in the outsourcing environment and presents major requirements for an effective solution. It also introduces BMC Remedy for IT Service Providers and presents ways outsourcing firms can leverage other BSM Routes to Value to accelerate their progress toward comprehensive Business Service Management.
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