| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 186.8KB PDF | Date added | 18 Jul 2005 |
| Topics | Service Level Management, Methodology | ||
| Downloads | 1 | ||
This paper shows the need for a structured methodology, known as Business Service Management (BSM), which activates IT organizations to manage technology from a business perspective. Many organizations require a BSM roadmap. This roadmap helps them maximize their ROI in the short term but also helps them plan a long-term strategy to improve business performance, simplify the complexity of the IT infrastructure, and reduce costs. This paper addresses the BMC Infrastructure and Application Management Route to Value.
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