| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 680.7KB PDF | Date added | 12 Aug 2005 |
| Topics | Service Level Management, Knowledge and Data Management, Infrastructure Management | ||
| Downloads | 20 | ||
Knowledge management enables managers to harvest knowledge seamlessly within the service management workflow and to be able to deliver it to many different audiences. This white paper reviews how BMC Remedy Knowledge Management delivers a solution that minimizes the need for support executives to ever worry about the related questions such as - is knowledge being captured from more expert staff to empower less-experienced staff? Is the knowledge captured being used to reduce the training time of new hires, making turnover less painful and costly? Are answers being provided that are consistent, accurate and up-to-date? This paper gives an overview on the questions.
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