| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 236.5KB PDF | Date added | 22 Jun 2005 |
| Topics | Help Desk, Infrastructure Management | ||
| Downloads | 33 | ||
Today's IT staff is bombarded with so many demands on their time that differentiating between what is urgent and what is important is difficult at best. Although most IT groups now use some level of correlation to reduce down the amount of symptomatic events to a "root cause," that alone does not help an IT staff member prioritize which events to first address. This paper discusses ways that IT organizations can better manage service events to ensure business availability and provide support for overall business health. The paper further reviews how IT staffs can gain insight into the true business impact caused by certain events and then intelligently prioritize problem resolution.
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