| Publisher | SAP | ||
|---|---|---|---|
| Format | Date added | 01 Dec 2005 | |
| Topics | |||
| Downloads | 0 | ||
When Angus & Robertson (A&R) decided in 2003 to implement their new SAP system on the same client as their sister company Whitcoulls, the result was to merge the support of their major IT systems. The newly merged SAP Support Group (SSG) faced several challenges caused by separate IT systems operating at different stages in their use of the SAP for Retail solution. An exploration with SAP resulted in plans to use SAP Solution Manager release 3.1 to address several key issues, including communications between the two companies across Australia and New Zealand, providing documentation assistance for the support team and tracking change management in both locations.
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