| Publisher | Avaya | ||
|---|---|---|---|
| Format | 117.8KB PDF | Date added | 01 Mar 2005 |
| Topics | VoIP - IP Telephony, Best Practices | ||
| Downloads | 31 | ||
Over the years, conventional circuit-switched technologies have earned the loyalty of IT managers. But these technologies have limitations, making it complicated and costly to deploy today's advanced solutions throughout the enterprise. IP telephony, meanwhile, is proving itself as an architecture that is flexible and cost effective. Savings and efficiencies can be gained by migrating to IP telephony - and lost by stumbling into common pitfalls. Adhering to best practices during your planning and implementation will help to avoid the snags and ensure success. This paper outlines the hazards and best practices as collected from an Avaya history with contact centers and IP telephony.
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