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Delivering Superior Self Service With Open Standards: VoiceXML and the Future of Services Oriented Architectures

PublisherAvaya
Format463.6KB PDFDate added01 May 2005
Topics Service-Oriented Architecture
Downloads19

Standards such as VoiceXML have helped business and IT managers leverage existing web and IP investments in the delivery of new and differentiated services. VoiceXML powers a variety of mission-critical and business-critical applications from customer care, directory assistance, telematics and unified messaging. This paper will outline Avaya's view on VoiceXML and how it plays a lead role in the emerging trend of more open, intelligent communications solutions.

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