| Publisher | Avaya | ||
|---|---|---|---|
| Format | 839.1KB PDF | Date added | 01 Apr 2005 |
| Topics | Knowledge and Data Management, Customer Support Services | ||
| Downloads | 14 | ||
Avaya Operational Analyst speeds managerial decision-making through comprehensive data collection and reporting capabilities that simplify analysis of multi-site and multichannel performance data. It complements and extends your existing service monitoring and management capabilities by enabling smooth expansion from voice calls to include more detailed contact center activity monitoring that spans email, web, voice, and self-service contact management. This white paper describes Operational Analyst reporting and analytics architecture, reporting capabilities, and example configurations for new or existing Avaya contact center customers.
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