| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | Date added | 09 Nov 2005 | |
| Topics | SLA, Infrastructure Management | ||
| Downloads | 24 | ||
With more than 35,000 employees and hundreds of locations, Cisco Systems has an enormous IT infrastructure budget. This case study describes the creation of a global vendor management office (VMO) within Cisco. The VMO supports strategic vendor relationships across the IT organization. In the first three quarters of 2004, the VMO saved or recovered US$33M in IT costs and improved several Cisco vendor relationships. Cisco customers can benefit from Cisco IT's real-world experience in this area to help support similar enterprise needs.
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