DLVA is an executive agency of the U.K. Department for Transport that maintains registrations of drivers and vehicles. While most of the 91 million forms and 50 million transactions processed each year by the DVLA can be handled quickly, exceptions do occur when something falls outside the normal process framework. The exceptions relating to medical conditions are passed to the Drivers Medical Group (DMG), which completed the rollout of its casework and specialist processes (CASP) project using TIBCO's business process management (BPM) software to help streamline the handling of medical cases - slashing days off response times and almost doubling the number of cases handled each day.
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