| Publisher | Global Knowledge | ||
|---|---|---|---|
| Format | Date added | 01 Aug 2005 | |
| Topics | Strategic Planning, SLA, Service Level Management, ITIL, Infrastructure Management, IT Reliability, Security Management | ||
| Downloads | 212 | ||
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
Did you find this white paper useful?
25 out of 50 users found this white paper useful
Related white papers
Realising the benefits of going green
Cross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction...
ITIL - Service Approach for Siemens Enterprise Communications
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...
Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...
From fear to value; CIO strategies for propelling business through the economic crisis
Your aspiration: As a Chief Information Officer, drive change, innovation and efficiency to help build a smarter enterprise that will prosper amidst global competition. Your daily challenge: As a Chief...
How can today's CIO make the biggest impact on their organization? Learn more here
We listened to more than 2500 CIOs worldwide, including 158 CIOs from midsize firms. Those discussions showed us the demands on CIOs are changing, and in reaction, how today's...
Best Practices for Calculating Variable Compensation
Download this white paper from Varicent Software to read about the procedural flaws that are inherent in spreadsheet-based compensation calculators and why they so often produce erroneous payroll results. The...
Inside Outside: Making Enterprise Architecture work
Once an organization has adopted Enterprise Architecture (EA), making the most of it can be a challenge. This paper discusses how an enterprise can optimally tap the potential of EA...
