Information and communications technology (ICT) continues to be used more aggressively in the retail sector as companies seek to respond ever faster to changing business and customer needs. Spending in 2004 by the retail sector on new systems was high by historical standards. Investment in ePOS systems was particularly high, due not only to chip and PIN compliance but also to enable the integration of sales data with back-office systems. As a result, IDC believes that 2005 will see retailers focusing on creating the right mix of technology assets in order to optimise the customer experience in terms of price and service.
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