Opal Telecom provides wireline and wireless telecommunications services on the wholesale and business market to a wide range of customers in the United Kingdom. Opal needed to modernise its order management, prospecting, and help desk functions, and create an overall unified corporate workflow. Opal Telecom turned to NetSuite to bring workflow automation, process consistency, and greatly improved sales visibility to the company. By using NetSuite as a workflow management and order validation gatekeeper, Opal has significantly increased the number of first-time order acceptances, correcting invalid address entries or improperly completed contracts before they can be filed in the system.
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