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Help Maximize Customer Base and Revenue: Optimize the Efficiency and Cost of Account Opening Processes

PublisherIBM
Format222.8KB PDFDate added01 Jul 2005
Topics Bank Management, Database Management, Business Intelligence - Data Warehousing, Finance, Data Center, Online Banking, Knowledge and Data Management, Customer Support Services, Decision Support - DW Front End
Downloads166

Driven by customer expectations and competitive pressures from market leaders, banks are reassessing their delivery and customer management strategies. By eliminating inefficiencies, they are able to reduce costs and attract and retain customers. In particular, account opening processes represent a substantial opportunity to improve the productivity of a critical customer-facing process - while driving down costs. Banks are seeking solutions that provide interoperability, ease of use, security and multi-channel enablement across the entire account opening process. This article explains how IBM solutions deliver real business value and help banks differentiate themselves from their competition.

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