| Publisher | Intel | ||
|---|---|---|---|
| Format | 647.4KB PDF | Date added | 01 Dec 2004 |
| Topics | Outsourcing, Cost Control - Risk Mgmt. | ||
| Downloads | 82 | ||
Contact center outsourcing is a viable option for enterprises needing to provide premier customer service, while controlling capital and operating expenses. As a strategic business decision, outsourcing requires a thorough analysis of costs, requirements, and vendor capabilities. In evaluating outsourcers, enterprises need to understand their offerings, and be assured that their communications infrastructure is modular and scalable to accommodate ever-changing needs. Most important, successful outsourcing relationships depend on mutual long-term commitment to ongoing process improvements, as a significant advantage of outsourcers is their expertise in contact center technologies and customer service applications.
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
ITIL - Service Approach for Siemens Enterprise Communications
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...
Small Business Strategies to Limit the Risk and Affects of Data Loss
Preventing unplanned downtime and business failure
Choosing a dedicated hosting provider can be complicated and risky. Choose the wrong provoder and you may experience countless house or downtime, solutions that are not right for you, and...
Optimize Your IT Costs with Automation
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
For Brigham's Ice Cream, Outsourcing Makes the JD Edwards World Solution Even Sweeter
For more than 80 years, Brigham's Ice Cream has manufactured and distributed its products in the New England region. In 1998, Brigham's faced a turning point in its information systems...
Why Print Management Matters
Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management allows you to control documentation...
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development...
