Hugh Reid Poland Associates needed a solution that would automatically route calls to the appropriate person. It would then consolidate all voice, e-mail and fax messages in one device, identify each type message with a different symbol and indicate from whom the message arrived in order to prioritize responses. It was also vitally important that all these services could be accessed from the courthouse, home or when traveling. Hugh Reid Poland Associates have found a solution that meets all their prescribed objectives - a Nortel consolidated solution that provides ease of access, consolidation, faster response times, flexibility in how messages are returned, mobility, a system designed to grow and a heck of a cost saver.
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