| Publisher | DYS Analytics | ||
|---|---|---|---|
| Format | 311.1KB PDF | Date added | 01 Sep 2003 |
| Topics | ROI - TCO | ||
| Downloads | 7 | ||
Corporate IT organizations face multiple challenges in managing instant collaboration applications. This innovative technology places new demands on your network infrastructure. Instant collaboration platforms - such as IBM Lotus sametime - do not provide the critical management capabilities required to achieve maximum ROI on your investment. Based on the extensive work with large corporate deployments of instant collaboration applications, this paper highlights the top concerns preventing users from effectively using this platform.
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtualised Web Hosting featuring the Quad Core AMD Opteron Processor
This short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use.
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
CDPS Analyst Interview with John Webster of Illuminata
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of...



