| Publisher | Mercury Interactive | ||
|---|---|---|---|
| Format | Date added | 20 Sep 2005 | |
| Topics | Outsourcing | ||
| Downloads | 51 | ||
Abbey is one of the largest banks in the UK, offering a wide range of personal financial services to 18 million customers. With 18 million customers, Abbey faced a major challenge to ensure the business reaped the benefits of this substantial change program. Abbey turned to Mercury Outsourced Performance Validation and Optimization Service from Mercury Performance Center. Abbey is able to successfully achieve the demanding response times required for delivery of effective customer service. Mercury helped Abbey to improve system performance so that it could support 7,000 concurrent users from a starting point of 700 users.
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