As a worldwide information technology and services company, Unisys has more than 37,000 employees operating in over 100 countries. For Unisys, it is absolutely critical, since the infrastructure supports all the firm's internal operations as well as its entire Web activity, including numerous business-to-business clients. The infrastructure must not only be available on a 24x7 basis, but also must provide consistently high levels of performance to avoid user dissatisfaction with poor application response times. To gain a competitive edge, Unisys set itself a goal of 99.9% service and application availability, and for the past year, the company has met this goal, thanks in part to its use of eHealth software from Concord Communications to manage its internal network, systems and applications.
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