| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 01 Jul 2005 | |
| Topics | Help Desk, SLA, Service Level Management, IT Reliability, Infrastructure Management | ||
| Downloads | 16 | ||
Change and configuration management (CCM) process improvement is an important first step in creating effective IT transformation strategies. Whether CIOs want to reduce costs, make IT more responsive to the business, or implement a services view of IT management and operations, CCM processes must be tightly integrated and standardized.
Without well-defined CCM processes, supported by accurate, in-depth real-time information, different IT operational domains and platform-specific specialists have a difficult time communicating, resolving problems, and planning for the future. Find out more in this complimentary white paper from BMC Software and Summit Strategies.
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