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Critical Factors in the Delivery of e-Government Services: Perceptions of Technology Executives

PublisherInternational Information Management Association
Format143.3KB PDFDate added30 Dec 2003
Topics Enterprise Architecture, GPS - GIS
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E-government is growing in importance for providing government services, while reducing the delivered costs of those services. To understand key aspects of Web-based government services the researchers created a model of e-government based on prior studies, and surveyed technology executives about the potential for e-government services within their county. The executives believe e-government can improve constituency satisfaction, but it will be limited by funding and technology staffing needs. They are interested in transactional services, but don't want to pay transaction fees to cover the costs of e-government. They believe it is important to provide access to e-government though public facilities and favor the use of one-stop portals to make government accessible to all citizens.

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