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Digital Government and Technological Change: The Impact on Public Employees and Quality Public Services

PublisherAmerican Federation of Teachers
Format328.9KB PDFDate added01 Jun 2002
Topics Infrastructure Management
Downloads31

Government workplaces across the country have changed dramatically over the past several years due to advances in technology. The digital age that we are experiencing, has also changed the expectations that the public has for government services. The level of change in the American workplace over the past 20 years has forced some to conclude that the changes are only second in scope to the changes brought about by the industrial revolution. Government services are often enhanced by technology changes and the productivity and effectiveness of public employees can be improved by these developments. However, this rapid pace of change also presents some significant challenges that must be addressed if government is to meet its full potential for improving public services.

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