| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 645.5KB PDF | Date added | 01 Jun 2005 |
| Topics | ITIL, Best Practices | ||
| Downloads | 1205  popular | ||
Imagine that you've been tasked with improving the corporate patch management process. Would you know what the ideal patch process looks like? This white paper breaks down the patch process into its basic pieces, and recommends a simple-to-use, best practice approach. After talking with many IT organizations and surveying the state-of-the-art in Change Management approaches, an ideal patch process is documented in this paper that is based on IT Infrastructure Library (ITIL) and COBIT process control concepts. The key benefits from an ITIL and COBIT based approach are the assurance that your patch process will be consistently repeatable, efficient and enforceable.
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