Since its introduction in 1989, ITIL - the IT Infrastructure Library - has acquired a considerable body of support. Its popularity is not surprising. Experience shows that adoption of ITIL improves service levels, efficiency and effectiveness of the IT operation; enhances quality control; and reduces cost of ownership. This white paper outlines Compuware's support for ITIL Service Management at two levels. First, Compuware solutions can help organizations quickly and economically achieve basic conformance with ITIL in the service management area. Second, Compuware solutions can help the same organizations take that essential next step to demonstrate value.
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