| Publisher | IBM | ||
|---|---|---|---|
| Format | Date added | 27 Jul 2005 | |
| Topics | ITIL, Knowledge and Data Management, Service Level Management, Data Center, Infrastructure Management | ||
| Downloads | 99 | ||
If you're one of the many CIOs seriously evaluating how IT Infrastructure Library (ITIL) best practices and similar process standardization efforts might help you reduce costs and improve the value of IT to your business, you won't want to miss this important white paper from Summit Strategies.
The paper describes IBM's IT Service Management strategy and explains how this ITIL-aligned process model, in concert with the right combination of tools and services, can accelerate the connection of people, processes, and technology across your heterogeneous data center.
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