| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 12 Jul 2005 |
| Topics | Sales - Marketing, Customer Support Services | ||
| Downloads | 204 | ||
On-demand CRM has grown up. Once an impulsive reaction against expensive extensive software implementations, on-demand solutions continue to grow in size of deployment, level of functionality, and demands of users. In the past six months, both Siebel and Right Now announced new on-demand releases to support expanded adoption beyond the sales and customer support team to a broader user base. Other new competitors and point solutions have emerged to support specific CRM needs. And users are finding that on-demand is not a no-brainer: if users don’t see value and learn to use it, it’s a bad decision.
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