| Publisher | Centrata | ||
|---|---|---|---|
| Format | Date added | 01 Dec 2004 | |
| Topics | ITIL, SLA | ||
| Downloads | 39 | ||
The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to orchestrate IT operations as they map to business requirements and objectives. It captures all of the technical and business components necessary to effectively coordinate IT services, such as a Bill of Materials, Bill of Labor, costs, and SLAs. Centrata’s service catalog is a fully configurable solution that requires no coding and can be integrated with commonly used IT management systems.
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