| Publisher | Hewlett-Packard (HP) | ||
|---|---|---|---|
| Format | Date added | 31 Oct 2008 | |
| Topics | Help Desk, Infrastructure Management | ||
| Downloads | 335 | ||
F. Hoffmann-La Roche Ltd. is a leading world-wide healthcare provider. Their IT departments serve over 60,000 users. In order to save time, effort and money, Roche started a global service harmonization program. The challenge was to change the previous paradigm from infrastructure management towards a global service management. They decided to switch from several local Remedy ARS systems around the world to one central HP OpenView Service Desk installation.
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