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Monitoring Call Center Applications With Application Response

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14 out of 25 users found this white paper useful


Publisher Concord Communications
Publisher Registration Direct Access
Topics Monitoring Systems Date added 19 Jan 2004
Downloads 5 Format 211.2KB PDF

Use eHealth Application Response to monitor and manage the performance of call center applications, such as desktop applications used by call center representatives and database applications that they reference during customer calls. With Application Response, you can find opportunities to optimize response time and identify and troubleshoot performance problems before they impact productivity.

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14 out of 25 users found this white paper useful


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