| Publisher | Concord Communications | ||
|---|---|---|---|
| Format | 158.8KB PDF | Date added | 01 Feb 2004 |
| Topics | Network Design | ||
| Downloads | 32 | ||
There are 2 types of service interruption: degradation, when a service is slower than usual, perhaps to the point of being useless, and outright outages, when a service is unavailable. The second is usually more serious than the first (although both cause productivity losses), but not always: a customer accessing a Web site may forgive - once - finding the site unavailable, but become too frustrated at a slow-responding site, and leave in a huff, never to return. The growth of network complexity has produced many more potential points of degradation and failure, from a backhoe slicing a cable in Kansas to an overly paranoid security device clamping down on all traffic.
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