The State of Washington Department of Social and Health Services (DSHS) provide assistance to approximately 800,000 needy individuals and families. Although DSHS has reduced its volume of paper-based messaging via the use of electronic debit cards, the agency still processes a significant volume of mail - nearly 1.5 million mailpieces per month. Often, these documents must be processed and mailed within federally mandated time frames. With mail volumes growing and HIPAA compliance a critical issue, the DSHS turned to Pitney Bowes. This case study describes how a combination of leading-edge PB solutions is helping this State agency to meet complex mailing requirements while reducing costs, improving efficiency, and protecting data integrity.
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