Headquartered in Lincolnshire, Illinois, Takeda Pharmaceuticals North America, Inc. (TPNA) is a wholly owned U.S. subsidiary of Takeda Chemical Industries, Ltd., Japan's largest pharmaceutical company. Service agents needed to access relevant content through their Siebel call center application in order to make fulfillment less labor intensive and time consuming. Takeda deployed an automated call center fulfillment system based on Documentum. With Documentum, information transfer between call center and home office is immediate.
Did you find this white paper useful?
13 out of 35 users found this white paper useful
Related white papers
Connecting international businesses securely
Globalisation, efficiency and responsiveness in an incresaingly regulatory environment
Harnessing technology for competitive advantage
The Leisure, Entertainment and Travel Services ICT transition.
PCI Compliance
The new reality for European retail companies
Stakeholders' management and collaboration
How to devise an effective communication strategy
The need for real-time communications in European logistics
Value-added services beyond transportation
e-booking and e-ticketing
How to achieve sustainable competitive advantage in the Leisure, Entertainment and Traval industry.
Telecom 2.0: Mind over matter
ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a...
