Much work remains to be done to ensure that federal employees have the opportunity to telework. While progress is being made by agencies, OPM, and GSA, all have a role to play in expanding the use of this flexibility and more work remains to be done. Specifically, the recent OPM report shows that federal agencies can do more to ensure that as many employees as appropriate are provided an opportunity to participate in telework. Telework should be viewed as a key tool in an agency's effort to manage its human capital strategically, and implemented as an investment in the organization's people and the agency's capacity to perform its mission.
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