| Publisher | Oracle | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 08 May 2005 |
| Topics | Call Center - Contact, CRM Software, ROI - TCO | ||
| Downloads | 143 | ||
The local council of Hull, a city of more than 250,000 in England's Humber region, is committed to transforming Hull into one of the UK's leading "digital cities." The council's strategy involves using the latest in internet and business-automation technology to connect citizens and deliver services faster and more effectively. In a major step toward meeting the government's ESD regulations, Hull City Council introduced an efficient new way to handle the 16,000 phone calls it receives from residents each week. The system is called Hull Connect--a one-stop, multichannel customer-service center powered by Oracle customer relationship management (CRM) technology.
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