| Publisher | De Montfort University | ||
|---|---|---|---|
| Format | 34.6KB PDF, requires Acrobat Rdr 5 | Date added | 01 May 2002 |
| Topics | XML, Financial Management, Procurement and Sourcing | ||
| Downloads | 17 | ||
This paper takes forward some initial research on the relationship between attitudes and technology in the context of leading edge administrative applications within the UK National Health Service (NHS). 'Improving customer service' or 'improving patient care' have been described as the major motivations behind the introduction of workflow systems in the financial service sector and behind EPR systems in the NHS. Yet 'improving service' quality has been described as requiring 'an appropriate organisational culture'. Therefore, to use technologies that are themselves reported as having a positive effect on organisational culture would seem to be giving a direct boost, or a head start, to a service initiative.
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