| Publisher | BetterManagement.com | ||
|---|---|---|---|
| Format | HTML | Date added | 27 Apr 2005 |
| Topics | Financial Management, Performance Budgeting and Management, HR | ||
| Downloads | 371 | ||
The development and implementation of a Balanced Scorecard at Peel Memorial Hospital (PMH) is the focus of this case study. At PMH the term 'integrated management model' is used, rather than balanced scorecard or report card. Hospitals and regional health authorities across Canada are under siege. From mergers to forced closures to funding restraints, the health care industry is facing tremendous challenges. In the midst of these challenges, management must ensure that it brings as much alignment, direction, and purpose as possible into the organization. In 1994 PMH embarked on a comprehensive CQI training program for all staff which was followed by a flurry of departmental and interdepartmental improvement initiatives.
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