In this era of global connectivity, collaborative technologies promise to play an important role in how people within organizations communicate, reach decisions and accomplish their work. Global operations, geographically-dispersed project team members and the need to rapidly share knowledge among employees will make collaborative environments (CEs) a critical business enabler. Yet most companies lack a formal strategy for deploying collaborative environments. To understand how some organizations are already using CEs to improve their business processes, IBM studied collaborative environments in seven organizations. Based on IBM's analysis, this paper provides a framework for under standing the impact of CEs on an organization's business processes.
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