| Publisher | Allen Bonde Group | ||
|---|---|---|---|
| Format | 317.8KB PDF, requires Acrobat Rdr 5 | Date added | 01 Jan 2005 |
| Topics | CRM Software | ||
| Downloads | 61 | ||
The on-demand business model is arguably the hottest topic within enterprise software today. Searching for the killer app for this new delivery and business model requires an understanding of both the current market factors changing the CRM landscape, as well as how CRM has evolved over the past decade or so. Consumer Internet adoption and the emergence of Web self-service as a primary service and support channel has powered this trend and created a need for a new, more agile type of multi-channel CRM solution that addresses the current business and customer demands.
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