| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 97.7KB PDF | Date added | 28 Jan 2005 |
| Topics | ITIL, Database Management | ||
| Downloads | 435 | ||
This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It defines the different types of data that are usually stored in a CMDB, from configuration items (CIs) and their relationships to related data, such as change requests and a service impact model. The paper reviews the features that a CMDB needs, including a flexible data model, partitioning of configurations, reconciliation of configurations, and open data access. It explains how each of these features contributes to an overall configuration management solution that will allow your IT organization to provide the best service possible.
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