Firms that archive instant messages (IMs) have several options, and the best one is to keep IMs in the same archiving system where emails are stored. This enables a consistently applied policy, a single place in which to perform supervision activities, a reduced number of locations for search and discovery, and reduced training requirements, as well as standardization of storage management practices. For the most integrated indexing, search, and supervision experience, look for vendors that have close technical relationships -- where the IM gateway exports IM conversations directly as a file (e.g., XML) that is indexed within the message archive.
Did you find this white paper useful?
26 out of 50 users found this white paper useful
Related white papers
SAP Support to Reduce Maintenance Cost and Increase Operational Efficiencies for a Large Global Food Retail Chain
The client is one of the world's leading quick service restaurant enterprise with more than 11,200 restaurants in 65 countries, and sales of over USD 11 billion. The key challenges...
Microsoft® Office Live Communications Server 2005 Demonstration
Join us for a 30-minute overview of Live Communications Server, an enterprise-grade, instant messaging and presence solution, integrated with the Microsoft® Office System and the Windows® Server System. Increase...
Yahoo! Reinvents Instant Messaging for Windows Vista
Working with frog design, Yahoo! is creating an entirely new and visually stunning instant messaging client for Windows Vista. The new Yahoo! Messenger for Windows Vista is based on Windows...
Use Instant Messaging Services With Outlook
Microsoft Office Outlook 2007 can be used with several instant messaging services. These services allow a user to see the current availability of others and to start a real-time, online...
Boundary Messaging
This white paper looks at the evolving model of message service provision, and introduces the approach of 'Boundary Messaging', based on industry trends and on the experience of deployment by...
Delivering the ATS Message Service to the End User Using AMHS
AMHS (Air Traffic Services (ATS) Message Handling Services), as specified in the ICAO ATN (Aeronautical Telecommunications Network) SARPs, is the new standard for ground to ground messaging communications, which is...
Isode Web Interfaces to the Directory
Isode provides a number of Web User Interfaces (UIs) that interact with its M-Vault directory servers, in support of both messaging and directory deployments. Two new UIs have been added...
