| Publisher | BMC Software | ||
|---|---|---|---|
| Format | HTML | Date added | 23 Jul 2008 |
| Topics | IT Reliability, Infrastructure Management, SLA | ||
| Downloads | 22 | ||
Gain valuable insight on managing complex IT environments from the Meta Group. Learn how to better assess service problems and understand how your business is impacted when failures do occur.
This white paper explains MetaÂ’s three-tier monitoring model, which advises how to best integrate different IT monitoring tools and leverage valuable data from your monitoring solutions. Read the white paper, compliments of BMC Software.
Did you find this white paper useful?
21 out of 50 users found this white paper useful
Related white papers
ITIL V3: Making Business Services Serve the Business
ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the restructuring...
Total Support: Achieving sustainable business growth with a remote support solution
Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it...
Best Practices for Gaining Visibility Into Application Performance
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and availability. The paper highlights...
Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this Webcast,...
Case Study: How a Pennsylvania School District Overcame its IT Asset Management Nightmare
The School District of Springfield Township (Oreland, PA) was struggling with a common issue: too much IT stuff and not enough staff. They grew fast, with over 2,000 machines, and...
Case Study: SaaS IT Asset Management Solution Saves School District Time & Money
The Portales Municipal School District (Portales, NM) needed a more efficient way to manage and track its many hardware and software assets. The district's Director of Technology was determined to...
The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain
Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by recognizing that its own struggles are mirrored in the global supply chain,...
