OrthoRehab, Inc. is the nation's leading supplier of rehabilitative goods and services to postoperative limb surgery patients. A paper-based inventory tracking system for OrthoRehab's equipment was inefficient and slow, resulting in lost revenue, confusion about the location of inventory and cumbersome, error-ridden reporting systems that affected the speed at which they billed for services. Patient Services Representatives began carrying a BlackBerry handheld with a tethered laser scanner to scan barcodes on the machinery. A Flowfinity application would run on the BlackBerry handheld to offer wireless forms that could be instantly communicated to the company's head office.
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