The challenge before Pfizer was to give sales representatives access to vital information on the move so they can reduce reporting time, increase productivity and generate better leads. The solution was Nokia 9500 Communicators running Pfizer's IBM-developed Customer Relationship Management (CRM) over the IBM WebSphere backbone, including WebSphere Everyplace Connection Manager software, WebSphere Everyplace Access software and IBM Lotus Sametime software for instant messaging capabilities. Sales representatives can simultaneously run multiple applications to communicate with headquarters and other sales representatives and to complete their reporting in the field in real time, rather than at home at night. This slashes reporting time and makes them more productive.
Did you find this white paper useful?
27 out of 50 users found this white paper useful
Related white papers
Intel Case Study: Strix Systems Access/One Network
The difference between a Strix Systems Access/One Network and a typical enterprise network is simple: wires or, no wires. Going where only wired solutions have gone before, Strix Systems designed...
Cisco Deploys Wireless LAN Technology to Increase Productivity
Cisco IT began developing a consistent and supported wireless networking architecture. During this process, IT recognized a growing number of non-IT deployments throughout the company, led by user demand for...
Technologies to Support Business Networking - Bluetooth
This paper describes some of the key reasons for and benefits of networking and explores specific types of and uses for networks. To make this extensive topic more manageable, the...
WLAN (IEEE 802.11B) and WMAN (802.16A) Broadband Wireless Access: When Opportunities Drive Solutions
The Institute of Electrical and Electronics Engineer (IEEE) approved in 1997 the Standard 802.11, followed by Standard 802.11b in 1999. Although the standards were intended for indoor wireless local area...
WiFi Protected Access (WPA) Overview
This paper provides information about the WiFi Protected Access (WPA) update for the Microsoft Windows XP family of operating systems. It provides guidelines for IHVs and driver developers to understand...
Wireless Internet Using 2.4 GHz
Wireless Internet is currently available almost everywhere using digital cell phone and PCS technologies. However, these capabilities are of no use to a local ISP who may consider using them...
Powerline Communications Technology - Residential Versus Commercial
The Telkonet PlugPlus system is a robust system for commercial applications, scalable to hundreds of users. It is intended for large installations, such as hotels and apartment complexes, that demand...
